Organization and Process

• Use eLearning to address the learning challenges of a distributed workforce.

• Create a centralized learning and development team.

• Develop a mix of off-the-shelf content and custom content to match the

• Rationalize learning-infrastructure investments by taking a centralized approach.

• Use eLearning and related techniques to create learning programs for customers and resellers.

• Source content both centrally and locally.

• Create integrated learning programs including online and classroom activities.

• Create a learning architecture.

• Use eLearning to improve synergies between internal and external participants in complex business processes and projects.

• Create standards and benchmarks for eLearning content.

• Supplement formal courses with informal learning activities.

• Integrate learning-management systems (LMS) with other enterprise systems.

• Provide eLearning to the sales department for fast, measurable, business impact.

• Share internal and external best practices with all teams active in developing, commissioning, or implementing learning.

• Combine basic with just-in-time learning.

• Consider LMS from enterprise-application vendors.

• Fulfill compliance-training requirements cheaply and efficiently using eLearning.

• Negotiate risk-sharing deals for off-the-shelf content libraries.

• Take a learning-objects approach.

• Develop infrastructure to enable greater multiuse of digital content for formal and informal learning activities.

• Use eLearning to provide on-demand learning for call-center operatives.

• Represent learning early during new strategic initiatives.

• Design all content with reusability in mind.

• Incorporate learning into employee portals.

• Use eLearning to improve time to return on investment during new corporate cost-cutting initiatives.

• Gain support from senior management.

• Use easy-to-use development tools to create low-cost custom content in-house.

• Be careful of political and technical issues when scaling up a local LMS for the enterprise.

• Tie learning to performance.

• Find ways to win over middle and line managers.

• Create a "knowledge assembly line" of high-impact presentations by subject-matter experts.

• Consider custom LMS systems for low-cost tactical solutions.

• Assess learning outsourcing options.

• Foster a good partnership between the training department and information technology.

• Migrate from physical to virtual classrooms to extend reach and reduce cost.

• Treat LMS systems for business partners like consumer Web sites.

• Create meaningful learning objectives.

• Create content-selection practices that meet requirements for deployment speed.

• Evaluate academic alternatives to commercial eLearning tools.

• Invest in change management and ongoing user support during a move from classroom learning to blended learning.

• Obtain mass-customized content from generic-content vendors.

• Create incentives for informal learning and knowledge sharing.