Manager - General Transcription - Chennai India
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iSource Solutions Inc., (www.iSourceindia.com) is a California based BPO Company with 100+ strong client bases in US and Europe.  Client base is predominantly in Healthcare, Market Research and TV Media Production segments.

Job Titile: Manager General Transcription /Client Service Manager/Quality Head
Location: Chennai
Qualification: 3 Yrs Minimum Exp in General/Business Transcription
Should be fluent in Oral and Writen English Communication


We are one of the largest non medical transcription service providers in US. Our client base revolves around Market Research firms,  TV Media Production companies, Leading Universities, Law Firms and digital media companies.



CLIENT RELATIONSHIP MANAGEMENT

Interacting with clients on updates, manuals, feedbacks, specifications, and methods to facilitate enhancement of quality of transcripts, determine their level of gratification, and ascertain and effectively address areas of potential dissatisfaction through standard operational strategies and sharing those with the respective team members for better compliance.

Dealing with US Clients on an as-needed basis through telephonic conference, IM, etc.
Liaising with existing and new clients, managing new business avenues and problems, and providing a customized business solution for the betterment of the business and resolution of problems.

Ensuring high-quality customer experience, maintaining excellent relations with the clients, while adhering to the SLAs and work processes to generate more avenues for newer business projects.